Program Manager
Company: Foster America
Location: Boston
Posted on: May 4, 2024
Job Description:
WHO WE ARE
Foster America envisions a society in which all children and
families thrive. In partnership with communities across the
country, we are working towards a future in which resources for
children and families are expanded, the child welfare system as we
know it today is smaller, and the national model for child and
family well-being systems equitably and compassionately serves
children and families. Our mission is to transform systems that
serve children, youth and families by catalyzing changemakers,
amplifying knowledge, and innovating for a more just, equitable
future. We aim to bring capacity, knowledge, and resources to power
innovations, strengthen families, and transform our country's
approach to child welfare and child protection.
Our work spans three pillars:
- Changemakers: We seek out, support and build a network of
talent - both in and beyond the child welfare field - with the
determination and imagination to drive transformational
change.
- Knowledge: Working within and across communities, we actively
listen and learn so we can share and scale knowledge - serving as a
hub for ideas, relationship-building, technical know-how and
alignment of efforts.
- Innovation: Together, we're generating and amplifying
innovative ideas and equitable solutions that center community and
cross-sector engagement, advance financial and policy reform, and
build continuous learning - advancing well-being for all children
and families.. To learn more about Foster America, please visit
https://www.foster-america.org/
THE OPPORTUNITY
We are currently in search of a Program Team Manager to provide
vital support to the leadership within the Foster America Program
team. This dynamic team encompasses individuals dedicated to
various critical initiatives, including Jurisdiction Discoveries,
which involve a six-month process focused on comprehensively
understanding the context within which extended engagements with
jurisdictions will take place. Additionally, the team works on
Jurisdiction Engagements, which typically involve longer-term
collaborations lasting 2-3 years, aimed at affecting meaningful
change within child welfare systems. Furthermore, the Program Team
is engaged in Knowledge Development efforts, focusing on capturing
and disseminating valuable insights and learnings gleaned from
program activities. Lastly, a significant aspect of the team's work
involves developing changemakers, investing in the professional
growth and development of child welfare leaders and individuals
committed to transforming child welfare systems. The Program Team
Coordinator will play a crucial role in supporting these
multifaceted endeavors, contributing to the team's overall
effectiveness and impact in driving positive change within the
child welfare landscape.
RESPONSIBILITIES
Overarching Program Team Support (10%)
- Assist in developing and formatting presentations/slide decks
in alignment with Foster America's brand guidelines.
- Assist in developing documents and correspondence for program
team leaders.
- Coordinate logistics for in-person program events with internal
and external participants, including identifying locations,
arranging printing/supplies/vendors/travel.
- Take notes, including next steps and action items in Program
Team, Program Leadership, and other Program meetings.
- Manage calendars.
- Expense reporting.
- Schedule interviews and coordinate processes for any program
team hires. Changemaker Team Support (25%)
- Distribute information from National Partners meetings to
alumni and current fellows.
- Assist with managing Changemakers Calendar.
- Assist with drafting quarterly alumni newsletter.
- Manage alumni services requests.
- Finalize changemakers budget monitoring tool.
- Organize and manage Changemakers program data.
- Provide convening planning and management support.
- Develop alumni directory.
- Set up alumni Linkedin Group and manage content.
- Monitor alumni email box.
- Manage invoicing of NLC fellows, alumni, faculty, and vendors.
Knowledge Management Team Support (25%)
- Capture knowledge at live (in-person/virtual) Program events,
using the knowledge capture template.
- Create and manage post-event surveys using the templated survey
questions, and compile results for relevant stakeholders on a
timely basis.
- Assist in the facilitation of After Action Reviews.
- Assist with the day-to-day posting and management of content on
Foster America's learning management system (LMS).
- Provide technical and administrative assistance during virtual
events/learning experiences hosted on Zoom.
- Assist in the proofreading and editing of text for a variety of
purposes and audiences to ensure text is free of
grammatical/punctuation errors. Discovery & Engagement Teams
Support (40%)
- Manage compensation of Lived Experts and other community
members in partnership with Finance/Operations Teams and Program
using the "Tremendous" platform.
- Manage or support management of travel and event
logistics.
- Coordinate logistics for in-person program events with internal
and external participants, including identifying locations,
arranging printing/supplies/vendors/travel.
- Take meeting minutes, including next steps and action items in
meetings.
- Expense reporting. Requirements
COMPETENCIES
- Organizational Skills: Ability to prioritize tasks, manage time
efficiently, and coordinate multiple activities
simultaneously.
- Communication Skills: Strong written and verbal communication
skills to interact effectively with team members, program leaders,
external partners, and stakeholders.
- Attention to Detail: Thoroughness and accuracy in completing
tasks, proofreading documents, and managing data to ensure
high-quality outputs.
- Adaptability: Flexibility to adjust to changing priorities,
situations, and deadlines in a fast-paced environment.
- Problem-Solving: Capacity to identify issues, analyze
situations, and develop creative solutions to address challenges or
obstacles.
- Collaboration: Aptitude for working collaboratively with
cross-functional teams and individuals to achieve common goals and
objectives.
- Tech Savviness: Proficiency in using various software tools and
platforms for scheduling, document formatting, expense reporting,
knowledge management, and virtual event facilitation.
- Customer Service Orientation: Dedication to providing excellent
support and service to internal and external stakeholders,
responding to inquiries promptly and professionally.
- Confidentiality: Discretion and integrity in handling sensitive
information, maintaining confidentiality, and respecting privacy
rights.
- Initiative: Proactive approach to taking on responsibilities,
seeking opportunities to contribute, and continuously improving
processes and procedures. FIRST-YEAR SUCCESS
- Presentations/slide decks, documents, and correspondence for
program team members are available and developed in alignment with
Foster America's brand guidelines.
- Logistics for in-person program events with internal and
external participants are arranged in a manner that maximizes the
investment and meets the event's identified outcomes and
objectives.
- The content of program meetings is accessible through notes,
including decisions made, next steps and action items.
- The program calendar is current and available to staff. Managed
calendars
- Interviews for hiring processes are scheduled timely, calendar
invitations include necessary documents, and information flows
steadily between the program and talent teams.
REPORTING
This role will report to the Senior Vice President of Programs,
providing dotted-line administrative support to Foster America
Program Leadership.
Benefits
Salary is commensurate with experience in the range of $87,875 -
$96,500. Foster America offers a comprehensive benefits package,
including medical insurance, paid vacation, paid parental leave,
paid holidays, commuter benefits, participation in a retirement
plan, paid sick time, and professional development opportunities.
See our detailed benefits package here.
The job requires prolonged periods sitting at a desk and working on
a computer. This role may include up to 20% travel.
START DATE
This role begins on July 8, 2024.
Keywords: Foster America, Quincy , Program Manager, Executive , Boston, Massachusetts
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