Field Service Engineer I: New England

Company: Werfenlife SA.
Location: Boston
Posted on: November 13, 2024

Job Description:

Field - Massachusetts - Boston - Boston, Massachusetts United StatesAbout the PositionOverviewAmazing Total Rewards for our Field Service Engineers!

• Generous Base Salary + Incentive Compensation
• Company Vehicle with Personal Use Allowance
• Phone & Internet Reimbursement
• 8% 401k Match (dollar for dollar!)
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Talk to your recruiter for full offerings!Position Summary:Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.ResponsibilitiesKey Accountabilities:
  • Provides highly visible customer support through the performance of on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems.
  • Performs routine and some non-routine technical repairs of all systems. This includes updates, retrofits, PMs, and product enhancements.
  • Instructs customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems.
  • Is responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records.
  • Serves as a company liaison with customers.
  • Responsible for routine interaction with sales counterparts with respect to customer situations, updates, and lead generation.
  • Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services.
  • Other duties and responsibilities as assigned by the Area Service Manager.Skills & Capabilities:
    • Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills.QualificationsMin Knowledge & Experience required for the position:
      • Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry.
      • Must possess some organizational skills, the ability to multi-task, work under pressure, and exercise good judgment.
      • Ability to communicate effectively with customers, peers, and management through oral and written presentations/reports.
      • Must have some basic MS Office Skills (Word, Excel, and PowerPoint) including the ability to manipulate data and build presentations.
      • Travel is required.Travel Requirements
        • Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings, and/or support to customers outside primary or assigned territory.
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Keywords: Werfenlife SA., Quincy , Field Service Engineer I: New England, Engineering , Boston, Massachusetts